Self-Assessment QuizGauge your current experience-creation capability to understand how Ardelius can help. |  |
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Service Design and Service Experience
Services are intangible offerings made up of multiple interrelationships between technologies, business, developers, clients, customers, channels, emotions, and touch points. Managing the design of services to ensure that the experience at each touch point creates the desired experience requires awareness of the service journey and a strong touch point design process.
Service Design
Too often, a service or product is designed in isolation, detached from the context of where it fits in the client's overall journey, the brand, and the organization. Service design is a process that helps organizations recognize the touch points that combine to make up the service experience - and how to manage that experience to create positive perceptions of the service and its value to the client.
Service Experience Design Services
Ardelius helps organizations create and manage positive, holistic service experiences through intentional design strategies. We help services-based organizations with strategies and processes to ensure their services are delivered consistently and perceived by clients and guests as highly valuable offerings.
Our Service Experience Design services include:
Service Experience Design
Analyze, Design and Test all facets of the service experience – what the client touches, sees, reads and feels in their service journey thus creating the service blueprint. | Service Experience Strategy
A strategic and competitive analysis to identify gaps and develop plans to work towards effective service experience engineering process. | Service Experience Creation Audit
Audit the current service experience and guest experience creation capability. |
Service Experience Project Management
Manage experience-creation projects, service definition and development teams.
| Service Experience Creation Training
Coach and train teams to ensure that service experience creation skills and knowledge becomes a core capability.
| Governance Models for Service Experience
Create governance for ongoing measurement of service experience creation initiatives and results. |